Delivering unpleasant news, correcting misunderstandings, confronting a friend or family member, and dealing with hard-to-talk-about issues are the kinds of conversations most of us dread. They’re a part of life, however, and you can’t avoid them. Although you may never be 100 per cent comfortable in these situations; but the fact can’t be ignored that there are a number of things you can do to make these necessary talks as productive and painless as possible.
Below are ten guidelines to help you confront challenging situations. If you are intentional about implementing them, your results will improve and you will be more likely to reach your desired outcome.