It is needless to describe the importance of customer feedback in the realm of marketing. However, in this digital era, the feedback can be the reaction of the customer to the business service, their experience and all about how they liked it. It could be even criticism or suggestions to improve a particular business or service in detail. If a company wants to expand their business and as well want to maintain good relationships with their customers, feedback plays a vital role.
Here are some more vital reasons as per the research and the experience of the experts in regards to customer feedback which you will also agree: