IGATE SuccessStory

IGATE caters to the demands of various industries, including manufacturing, insurance, healthcare, communications, life sciences, government solutions, retail and logistics, media and entertainment, banking and financial services and product, and engineering services.

With such a wide range of clients, there needs to be a fail-proof customer service. This would explain why IGATE has streamlined and expanded customer care centres across North America, Asia, Australia and Europe and more than 70 offices worldwide.

IGate takes innovation very seriously and believes in challenging the status quo of how companies conduct their activities. It offers solutions to clients looking to adopt new and emerging technologies and then leveraging the technology towards attaining excellence. The company also has a Research and Innovation Group (R&I) to this effect.

The brand achieved one of the highest ranks of distinction in 2012 when it won the ‘World Class Award’. IGATE’s success is implicative because of the continuously development strategies, keeping pace with rapidly changing technology. The in-house IT Department works untiringly and the employers are always on a quest to discover faster, better, effective and cheaper business strategies.

IGATE is not just a success story; it is a company with conscience. IGATE Business Efficient Eco System (IBEES) is the company’s initiative towards going ‘green’. It focuses on making its business policies on an environmentally-friendly basis to support nature.

One of the main reasons for IGATE’s success is its 5-A model. Assess - to assess where they are; Aspire - where they want to be; Architect - what must be done to get there; Act- to implement strategies effectively and efficiently; and Advance - to become sustainable and gain trust of clients and shareholders.

A lot of emphasis is laid on customer satisfaction and employees are trained to be customer-savvy. The inspiration and meteoric rise of IGATE is a lesson for IT companies across the world – customer is the ultimate king and consumer delight should be the final goal of the service providers.